Frequently Asked Questions

☁︎     How should I take care of my items?

Avoid perfumes and lotions, since they can cause tarnishing. To maximize the life of your jewelry, remove your jewelry before bathing, swimming, or working out.

⋆｡˚ ｡⋆˚☽｡⋆ 

☁︎     What are your shipping policies?

All items are made to order, and will be dispatched within 5-7 business days. Tracking is available for all orders, and packages should arrive within 2-5 business days of being shipped.

We do not offer international shipping at this time.

⋆☽｡⋆˚｡ ˚｡⋆  

☁︎     Something's wrong with my order. Can I exchange it?

Sorry to hear that! Since our jewelry is handmade to order, we do not offer product exchanges, and only offer refunds in rare circumstances (such as damaged goods upon delivery). That being said, if you feel unhappy with your purchase for any reason, don't hesitate to contact us via email or social media.

⋆｡˚ ⋆☽˚｡ ⋆｡˚

☁︎     How can I contact you for questions about custom requests, order information, etc?

There are several options for reaching out! Either head over to the Contact page, email [email protected], or send us a DM on Instagram at @jewelsbycloudy.